Pricing & Fares

What will it cost me?

Check out our web booker to get an estimate for your ride.

How do I get a fare estimate? Use our web booker or free AVL Ride app — enter your pickup and dropoff to get an instant estimate. You can also call or text a dispatcher at (828) 333-1976 any time.

Airport Rides

Can you pick me up/take me to the Asheville Airport?

Yes, Asheville Taxi is one of the few taxi providers in Asheville that can pick up and drop off passengers at the Asheville Hendersonville Regional Airport. See our Airport Rates. Driver, please see airport maps and pickup instructions here.

Does AVL Ride offer flat rates to the airport? All fares are metered by time and distance. We provide upfront estimates through our app and web booker so you have a clear idea of cost before you book — but your final fare depends on your actual pickup address, traffic conditions, and any wait time.

What about Flight Delays?

We have a flight tracker integrated into our system that automatically updates pickup times when a flight delay is published up to an hour before pickup time. If flight delays are published within one hour of the pickup time we cannot guarantee the pickup time can be adjusted. This is because drivers need time to finish other rides and drive to the airport. Once a driver has been dispatched the fare is not refundable and wait time will be applied if accrued. If you become aware of a delay please update your reservation on the passenger app, web portal, or by contacting dispatch as soon as possible. Drivers will wait up to an hour after scheduled pickup time with standard wait time charged before they have the option to terminate the ride and move on.

Ride Policies

Can my dog come, too?

Yes! We are pet friendly! Please let us know that your four-legged friend will be joining us on the journey and we’ll make sure to send a vehicle that can accommodate them.

Booking & App

How do I edit my reservation in the app?

Click on the button shown here:

Why is the authorization on my card more than the quote?

Our system places a 125% hold on all rides using a card on file. Once the trip has been completed our card system, Stripe will capture the card on file for the final amount and cancel the holding charge. If the final total is more than the original 125% hold the card on file will be charged for the remainder of the fare owed.

What’s your cancellation policy?

Reservation cancellations: Reservations for all ride classes except for 14 passenger Transit Vans may be canceled with notice 12 hours prior to pick up time for a full refund, less the reservation fee. Reservations canceled with less than 12 hours notice will be charged the full fare.

Reservations for 14 passenger Transit vans must be cancelled within 72 hours of booking for a refund, less the $50 reservation fee. Bookings cancelled after 72 from the time of booking are non-refundable.

On-demand cancellations: On-demand fares are fully refundable until a driver has been dispatched. Once a driver has been dispatched to the passenger the order is non-refundable and the passenger will be charged the full fare.

Driving for AVL Ride

Are you looking for drivers?

Drivers with a clean driving history can apply to be a driver on our Drivers Wanted Page.